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For second part, how would you want approval to go? Is it based on data in the request? and would that 2nd level approver would be a user or group? Does that approver id available somewhere like CTM:People or any other custom form?
I would be happy to help you creating custom approvals as per your requirement.
Thanks and Regards,
In the Service Request Definition set the approval as Custom, Please Set the manager of the Department's Manager in the Sr type fields
Create the Approval chain
SRD name = ABC and Sr type fileds != $null$
First Manager level and after that adhoc approval(for Adhoc se the value of the sr type filed to z1D_Custom field)
I think this will work
Hi, thanks for replying. Second level approval depends on the service request item itself, not the data but if for example a specific item from a specific category is selected then the particular second level approval should be used. the 2nd level approval will be a user not a group. and he will be another departments Manager. he will be available in the People form too. but i dont want him as a static user. I want it to be dynamic, means whenever that particular departments manager is changed, my approver should also be changed automatically.
An Example: If request item "New Employee Laptop" is selected:
First Level Approval: Employee's Manager
2nd Level Approval: Finance Departments Manager.
For your requirement, If you configured Custom approval for service request and create approval chain with 1st level =>Service Request - Management Chain process where it will go to Requestor's manager and for 2nd Level, you need to configure 'Service Request - Level' process for which mapping is done in the Approval Mapping for Individual. You can leverage the Additional Mappings where you can put Department Name and with the help of Get Next Approver Rule you can get approver configured for that particular Department.
Hope it will give you the Dynamic Approver based on the mapping you create for Different Department.
Thanks and Regards,