8 Replies Latest reply on Feb 11, 2019 2:09 AM by Gustav Ahlberg

    BMC DWP Questions

    Majd Alsadi
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      Hello all,


      I have this requirement and want to ask if its possible to do it or not:


      Some service requests in Service catalouge have an approval process (Ex: request a new computer) , the first level of approval is : direct manager approval.


      Now 70% of the users (i have the users information from SQL view) don't have a direct manager, can i add an error message that says you need to update your manager information before submitting this request when the user submits his request.



      Thank you....