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Sam M Cohen - I suggest a call to talk through these topics as you've raised several and a discussion for clarification would be best. Please send me a few dates and times when you have 30 minutes to talk and I will send a meeting invite. I'm EST.
Remedyforce Product Management
We will be using Models as the base from which CI/Asset instances are derived.
I would suggest 3 enhancements for consideration:
1) When models are updated allow the option to only update CIs where the prior data in the model matches the current CI; avoiding overwriting of customized CIs.
2) It would be good to get reports on CI's with data [not] matching the underlying Model. (this may exist).
3) It might be even better if the underlying Model data was linked into the CIs that choose to use it; and only fill a data field when overwritten.