2 Replies Latest reply on Jan 21, 2019 8:22 AM by Abhishek Tiwari

    Approval Mail not setting Request ID in Approval Mail

    Abhishek Tiwari
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      Hi All,

       

      I have created a Custom Approval Notification in which  the Approve and Reject link is there. I have used the OTB Email Template Approval_By_Email_Content_en which is used by the OTB Approval Notification.

       

      The Notification is written on SRM:RequestApDetailSignature

       

      The issue is get when I response to this mail the Request ID is not getting generated 

       

      Getting the below Error Message

       

      And when I response to the OTB Approval Notification it is getting generated and the Request is also getting approved.

       

       

       

      Has anyone face such issue? Is there any Configuration that I'm missing.

       

      Any help will be appreciated.

       

      Thanks,

      Abhishek