I'm currently working on ARS 7.5.
I have a filter that calls a WebService . This error appears :
ARERR 8961 'Required element expected in the input XML document ' <customer_account>
The WebService has 2 operations (invoice/duplicate) and this error only appears when I use the duplicate operation.
I don't have any field in the input mapping with the name <customer_account> .
When I look at the arjavaplugin.log, the request is sent and we get a correct response from the WebService. Yet the output is not saved in Remedy and this error appears, preventing the Web Service from registering the data and completing the transaction. The WSDL has no error, nor Customer_account in the duplicate operation.
I have already tried the solution proposed here : Re: Web service issue: ARERR  A required element is missing
(re-building the WS from scratch) but it didn't work.