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1. Re: Last time a category was used for a ticket/change request/problem
Jennifer Schertz
Dec 20, 2018 12:57 PM
Vishnu Nair - Please move this to the BMC Helix Remedyforce community.
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2. Re: Last time a category was used for a ticket/change request/problem
I am not aware of a a central way to look at a category and see when it was last used; the closest I can think of is to a run an Incident, Change and Problem report looking for the particular category along with and sort by the relevant Created Date.
Graham
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4. Re: Last time a category was used for a ticket/change request/problem
Anne Brock
Dec 20, 2018 3:18 PM
Graham Webster-Newman wrote:
I am not aware of a a central way to look at a category and see when it was last used; the closest I can think of is to a run an Incident, Change and Problem report looking for the particular category along with and sort by the relevant Created Date.
Graham
Having a count of how often the category was used could be useful too in that report...