2 Replies Latest reply on Dec 6, 2018 10:59 AM by kedar zavar

    Change status from "Opened" to "In Progess" when ticket is assigned to user...

    Brad Davidson

      Hello everyone,

      We're looking to have our tickets change status from "OPENED" to "In Progress" once the ticket has been assigned to a user. I'm pretty new to this so I'm looking for suggestions or if you can point me in the right direction I would appreciate it.