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1. Re: Can a report type with incidents with incident history be created?
kedar zavarNov 27, 2018 8:55 AM (in response to Dan Bontrager)
Yes, use incidents with action history. Group by incident number.
Kedar
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3. Re: Can a report type with incidents with incident history be created?
kedar zavarNov 27, 2018 9:07 AM (in response to Dan Bontrager)
My apologies. I thought you want to see all notes and email received etc.
Kedar
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4. Re: Can a report type with incidents with incident history be created?
Quang Du Nov 30, 2018 12:42 PM (in response to Dan Bontrager) -
6. Re: Can a report type with incidents with incident history be created?
Quang Du Nov 30, 2018 2:46 PM (in response to Dan Bontrager)Interesting, test create a lookup field to Incident History or vice versa to see if that resolve your issue.
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7. Re: Can a report type with incidents with incident history be created?
Dan Bontrager Dec 6, 2018 9:40 AM (in response to Quang Du)Thanks for the suggestion Quang. To recap for the correct reply, a lookup field created (1) from Incident History to Incident and (2) from Incident to Incident History did allow custom report types to see each as secondary objects. This still did not solve my issue, so I created a separate discussion under Cannot get Incident History object 'History Data' fields in a custom report type. In this new discussion, I have documented the steps I took to create the lookup fields.