4 Replies Latest reply on Nov 15, 2018 11:19 AM by David Mendoza

    Prevent notifications being sent on assignments, only the parent

    David Mendoza

      I've called support about this and was told there is no setting within the admin console to disable notifications (open/closed) from being sent on child tickets. We want to implement the survey module using the closed ticket notification but only want a survey rating on the parent ticket and not each assignment and the parent. I was wondering if anyone else has experienced this with the survey module or with assignments in general and if any workaround exists.