1 2 3 Previous Next 43 Replies Latest reply on Apr 12, 2019 11:38 AM by Betty Neumann

    How to start adding managed devices in TrueSight Presentation Server

    Ali Khoshkar
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      Hello Everyone,

       

      I have installed TrueSight Operations Management and have moved on to begin configuration on all components. Unfortunately I can't seem to get Patrol agent talking back to my Presentation server for the life of me...

       

      Some information about our deployment:

      • All in our dev vSphere environment (FQDN: vspheredev.company.ca)
      • All VMs on same domain and subnet
      • I have already imported the basic and extended repositories into the presentation server
      • I have already integrated RSSO with all components
      • I have already added TSIM as a component of TSPS
      • Following components and their hostnames:
        • Single Sign On          - rsso.company.ca
        • Presentation Server  - tsps.company.ca
        • Infrastructure Server - tsim.company.ca
        • IT Data Analytics       - itda.company.ca
        • Entuity                       - entuity.company.ca

       

      I seem to be having trouble getting the devices we want to monitor into the presentation server. My understanding is to edit the monitoring policies, create a deployable package, deploy the package onto a networked machine, and the data should automatically start streaming through the infrastructure server to the presentation server. I must be configuring something incorrectly because after I install a package onto a machine I'm still not seeing any data.

       

      Here is an example of one of my intended goals and the procedures I am using to achieve them:

       

      Example # 1

      Goal: Monitor a vSphere instance running on a windows server and all the VMs that run on it

      Procedure:

      1. Configure a monitoring policy
        1. Configuration -> Infrastructure Policies
        2. Create Monitoring Policy
          1. Name: vSphere_Test_Policy
          2. Agent Selection Criteria: Agent Host Name = vspheredev.company.ca
          3. Add Monitoring Configuration
            1. Monitoring Solution: VMware vSphere
            2. vCenter/ESX server Details: Host Name: vspheredev.company.ca, port, and vCenter Credentials
            3. Save & Enable
      2. Create a deployable package
        1. Administration -> Repository
        2. Create Deployable Package
          1. Select base OS and platform architecture vSphere sits on, in this case Windows x64
          2. Select solution packages, in this case JRE Windows, vSphere, and a windows Patrol agent.
          3. Set configuration details such as paths for installation, etc.
          4. Set Patrol account details, here I leave it all blank to use the "system" account. Is this correct?
          5. Set agent port #, I leave this as it defaults to tcp:tsim.company.ca:3183. Is this correct?
          6. Provide the Infrastructure Management integration configuration, since we do not have Central Monitoring Administration console I ignore the tag section, do I fill in the Integration Services variable field? If so, I have been entering tsim.company.ca:12124. Is this correct?
          7. Provide cell configuration details. I've been leaving this blank, and the encryption key defaults to mc I leave it like that. Is this correct?
          8. I enable the option to automatically add firewall exceptions and start agent on installation.
          9. Save package.
      3. Download and Install package on my Windows vSphere VM.
      4. Profit - Except its not working! Install logs reveal no errors, yet patrol agent is not talking back to my presentation server, and if it is then I don't know how to get that data.

       

      I have tried going through the BMC documentation as well as watching the videos on YouTube, but I'm not sure where I am going wrong. Can anyone help me out with this please? Thanks in advance!

        • 1. Re: How to start adding managed devices in TrueSight Presentation Server
          Brendan Murray

          Hi Ali,

           

          Based on what you say above, I think you have overlooked a key component, the Integration Service. In your post you say:

           

          " Provide the Infrastructure Management integration configuration, since we do not have Central Monitoring Administration console I ignore the tag section, do I fill in the Integration Services variable field? If so, I have been entering tsim.company.ca:12124. Is this correct?"

           

          If you are using the TrueSight Console and Infrastructure Management policies to configure your agents, you are using Central Monitoring Administration, although I can understand if you are confused about this. Central Monitoring Administration is an older name for the functionality that is now provided by the Repository and Infrastructure Management Policies in the TrueSight Console.

           

          So, you do need an Integration Service. The Integration Service is how the PATROL agent connects to TrueSight Infrastructure Management. It sounds to me like you have not installed that component. And your agent installation packages must have the Integration Services variable correctly defined. See my instructions below for the correct format of the variable. I also recommend that you define tags to help you manage how your policies are applied, but that is optional.

           

          Here's what you need to do:

           

          1. Install an Integration Service on a VM. Ideally, in a Production environment it should be on its own VM, rather than sharing a VM with another TrueSight component. You can, if necessary, install multiple Integration Services on a single VM for scalablility purposes. The Integration Service installation package is laid down with the TrueSight Infrastructure Management Core Components Installer. It can also be downloaded from the Managed Devices page of the TrueSight Console.

           

          2. The Integration Service needs to be registered with TrueSight Infrastructure Management. This is done from the TrueSight Console on the Presentation Server.

           

          3. The PATROL agent has to have a configuration setting telling it what its Integration Service is. This is normally built into the agent installation package when you create it from the Repository. See step 7-h. in the instructions on the documentation page for how to create a deployable package.  The integrationservices setting has this format: Protocol:IntegrationServiceHostname:PortNumber. In general, the port (3183) and protocol (tcp) are standard. All you have to do is put in the correct host name. If necessary, there are other ways you can configure the integration service variable, but that's a whole topic unto itself.

           

          4. Once you have completed steps 1-3, the agent should be able to connect to the Infrastructure Management service and should show up in the Managed Devices list under the Integration Service (if you are using the Hierarchy View). Monitoring data will start to flow once your monitoring policies take effect. You can verify that your policies are actually applied to the agent using the TrueSight Console.

           

          Regards,

           

          Brendan

          1 of 1 people found this helpful
          • 2. Re: How to start adding managed devices in TrueSight Presentation Server
            Ali Khoshkar

            Thanks for the clarification Brandon.

             

            As usual, leave it to BMC to make thinks nice and murky In their documentation it even says "if you are not licensed for CMA or do not have CMA console deployed in your environment, use the infrastructure management repository and policies instead." Good job BMC

             

            Brandon - You say I have to install the integration service, but doesn't the TSIM install come with one already built in? I may have misunderstood the documentation, I was under the impression I only need to install the integration service on a seperate VM once I move into production and want to logically separate the two (and also enable redundancy for the integration service to provide an "integration service cluster").

             

            To clarify, is there any way at all in this test/dev build to proceed without installing the integration service on another VM? Or does the TSIM deployment not already contain an integration service variable we can use for now?

             

            I was using Protocol:IntegrationServiceHostname:PortNumber but using my TSIM server hostname as the integration service hostname, so I was entering tcp:tsim.company.ca:12124 (also tried reinstalling with configured port as 3183).

             

            Thanks again for your reply, and look forward to the clarification!

            • 3. Re: How to start adding managed devices in TrueSight Presentation Server
              Brendan Murray

              Hi Ali,

               

              I am a BMC employee. If our documentation is not clear, please send me a link to the page with the statement you quote and I can let our documentation people know that they need to make it clearer.

               

              Yes, there is an Integration Service installed with the TSIM server. If this is a non-production instance of TSIM, you can point your PATROL agents at it. Definitely do not use port 12124. That port is not designed to accept connections from PATROL agents. The correct port to use is 3183, unless you have changed the default configuration of the Integration Service.

               

              Regards,

               

              Brendan

              1 of 1 people found this helpful
              • 4. Re: How to start adding managed devices in TrueSight Presentation Server
                Ali Khoshkar

                Hi Brendan,

                 

                Thanks for your quick reply. I'm just teasing with my BMC comments I love you guys, its been a long deployment process Will send you the links from now on as I come across them!

                 

                Awesome so I'm not that far lost! However since I already tried pointing it to 3183, any other ideas on what I can check or change to start getting data into TSPS? Is there something incorrect in the process I described or am I missing something?

                 

                Thanks again Brendan.

                • 5. Re: How to start adding managed devices in TrueSight Presentation Server
                  Ali Khoshkar

                  I just tried to reinstall again to triple check if I missed something, still cannot see the devices in my managed devices tab. All I see is the TSIM Server with the integration service under it.

                   

                  • 6. Re: How to start adding managed devices in TrueSight Presentation Server
                    Ali Khoshkar

                    Hello,

                     

                    Any chance someone has an idea on this? Still hoping for a resolution here

                    • 7. Re: How to start adding managed devices in TrueSight Presentation Server
                      Razeem Mohamed

                      Hi Ali,

                       

                      Is it possible to share your Patrol Agent Configuration? I still believe your port and integration services variable settings could be incorrect.

                      • 8. Re: How to start adding managed devices in TrueSight Presentation Server
                        Ali Khoshkar

                        Hello Razeem,

                         

                        Thanks for your reply and sorry for my delayed response - Was on vacation and had a lot to catch up on when I returned.

                         

                        Which part of the configuration?

                         

                        As an example, I tried to monitor our dev vCenter. So I setup a monitoring policy as follows:

                         

                         

                        Then I edit/create a deployable package called vSphere Windows with config as follows:

                         

                        Package Solution Selection

                        Oracle JRE - Windows

                        PATROL Agent for Windows

                        VMware vSphere

                         

                        Installation Directory

                        C:\Program Files\BMC Software

                         

                        Patrol 3.x Product Directory

                        C:\Program Files\BMC Software

                        Patrol3

                         

                        Patrol Default Account Properties

                        Left all blank (with goal of using Local System account)

                         

                        Level of Security

                        Basic (default)

                        No Overwrite

                         

                        Patrol Agent Port #

                        3183 + Start agent automatically after installation is complete

                         

                        Integration Service Config

                        tcp:tsim.company.ca:3183

                         

                        Cell Config

                        left all default (encryption key: mc, primary and secondary cell left blank)

                         

                        RTSERVERS

                        default (tcp:localhost:2059)

                         

                        Auto-Add Selected Components to Firewall Exception List

                         

                        Then I download the package to my windows based vSphere VM and install. At this point I should see the vSphere server in my managed devices in the presentation server, correct? However I unfortunately don't have anything in there other than the TSIM server the integration service is installed on.

                         

                        Look forward to your response!

                        1 of 1 people found this helpful
                        • 9. Re: How to start adding managed devices in TrueSight Presentation Server
                          Razeem Mohamed

                          If you are running the Patrol Agent and the Integration Service on the same server your configuration will not work.

                          The Integration Service by default runs on port 3183 and if you use the same port for Patrol Agent you need to change that.

                          Also, from the screen shot your Integration Service port is incorrect. It reads 12124.

                          First identify on which server your IS is running and use appropriate port number.

                          1 of 1 people found this helpful
                          • 10. Re: How to start adding managed devices in TrueSight Presentation Server
                            Ali Khoshkar

                            Hello Razeem,

                             

                            Thanks for the quick reply!

                             

                            Integration service is the default out-of-box one that is running directly on my TSIM server - agent is being installed on a separate machine (a dedicated vCenter server)

                             

                            You are right, I had mistakenly entered the integration services port # as the same port being used for the Patrol agent.

                             

                            I fixed this in the repository, re-downloaded the corrected package, uninstalled old agent and reinstalled new package. However I still don't have the device in my presentation server.

                             

                            I think there is more than one problem area - here are some areas I believe may contain a potential configuration error:

                             

                            1. In infrastructure policies, I took another look at the test policy i created for importing back the vSphere data.

                            While I realize this agent selection policy is not ideal, I wanted to enter something that would work 100%. Configuration as follows:

                            Is there something incorrect about this?

                             

                            Next is the monitoring solution configuration, I realized the JAVA home path is for some reason default to linux-based path. Am I correct to assume I must change this to the JAVA path in windows? (C:\Program Files\BMC Software\Patrol3\jre or C:\Program Files\BMC Software\Patrol3\jre64)?

                             

                            2. When I check environment variables on target machine, JAVA is not added to PATH. Should it be?

                            Path:

                            C:\Program Files\HP\NCU;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\site\bin;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Hewlett-Packard\HPOvLIC\lib;c:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft Data Protection Manager\DPM\bin\VDDK\bin\;C:\Program Files\PuTTY\;C:\PROGRA~1\BMCSOF~1\Patrol3\bin;C:\Program Files\BMC Software\Patrol3\bin\patrol_x86

                             

                            3. Firewall rule looks ok:

                             

                            4. Went to services.msc and noticed patrol agent is stopped. Tried to start it but got immediate failure:

                            "windows could not start the BMC patrol agent service on local computer error 1067", this led me to look into error logs.

                             

                            5. Windows event log shows following info:

                            Informational event for the Patrol Startup:

                            PatrolAgent V11.3.01i, built at 06:50:19, May 14 2018

                            Copyright (c) 1994-2017 BMC Software, Inc.

                            Followed by error immedietly after:

                            Event ID 4018: Cannot read the performance database counter names, reason The system cannot find the file specified.

                             

                            6. I opened command prompt (cmd.exe) and ran "patrolagent" and following info was returned:

                            I also ran "patrolagent -debug -p 3183" and got following:

                            7. Lastly, I went through the Patrol logs inside %BMC HOME%/Patrol 3/log and it seems they all lead to a fatal exit at point of obtaining performance counters.

                             

                            Mon Feb 11 10:59:28 2019: PatrolAgent (V11.3.01i, Microsoft Windows AMD64, Build_20180514073748 May 14 2018)

                            PID 2980 started at Mon Feb 11 10:59:28 2019

                            Mon Feb 11 10:59:28 2019: EPOCH TIME = 1549900768

                            Mon Feb 11 10:59:28 2019: Host RHLON01VCDEV01 Microsoft Windows rhlon01vcdev01 6.1 7601-1 AMD64/6(4MP)

                            Mon Feb 11 10:59:28 2019: BUILDENV = Microsoft Windows AMD64

                            Mon Feb 11 10:59:28 2019: Build TARGET = Windows_NT-AMD64

                            Mon Feb 11 10:59:28 2019: Run Time $TARGET = Windows_NT-AMD64

                            Mon Feb 11 10:59:28 2019: ID 10218a: I: Internationalized PatrolAgent, Locale = C (C).

                            Mon Feb 11 10:59:28 2019: ID 102192: I: Max. # of open file descriptors = 1024

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ALLUSERSPROFILE=C:\ProgramData

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: APPDATA=C:\Windows\system32\config\systemprofile\AppData\Roaming

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: CommonProgramFiles=C:\Program Files\Common Files

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: CommonProgramW6432=C:\Program Files\Common Files

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: COMPUTERNAME=RHLON01VCDEV01

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: COMSPEC=C:\Windows\system32\cmd.exe

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: FP_NO_HOST_CHECK=NO

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: LOCALAPPDATA=C:\Windows\system32\config\systemprofile\AppData\Local

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: NUMBER_OF_PROCESSORS=4

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OS=Windows_NT

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OvAgentDir=C:\ProgramData\HP\HP BTO Software\

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OVCSL_LOG=TRUE

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OVCSL_LOG_APPLICATION=HPOvPerlA

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OVCSL_LOG_FILE=%OVCSL_USER_TMP%\HPOvPerlA-install.log

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OvDataDir=C:\ProgramData\HP\HP BTO Software\

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OvInstallDir=C:\Program Files\HP\HP BTO Software\

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: OVPERLLIB=C:\Program Files\HP\HP BTO Software\nonOV\Perl\a\lib

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATH=C:\Program Files\HP\NCU;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\site\bin;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Hewlett-Packard\HPOvLIC\lib;c:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft Data Protection Manager\DPM\bin\VDDK\bin\;C:\Program Files\PuTTY\;C:\PROGRA~1\BMCSOF~1\Patrol3\bin;C:\Program Files\BMC Software\Patrol3\bin\patrol_x86

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATROL_HOME=C:\PROGRA~1\BMCSOF~1\Patrol3\

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATROL_TEMP=C:\PROGRA~1\BMCSOF~1\Patrol3\tmp

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PROCESSOR_ARCHITECTURE=AMD64

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PROCESSOR_LEVEL=6

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PROCESSOR_REVISION=1706

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ProgramData=C:\ProgramData

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ProgramFiles=C:\Program Files

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ProgramFiles(x86)=C:\Program Files (x86)

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ProgramW6432=C:\Program Files

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;c:\Program Files\Microsoft Security Client\MpProvider\;C:\Program Files\Microsoft Monitoring Agent\Agent\PowerShell\

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PUBLIC=C:\Users\Public

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: SystemDrive=C:

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: SystemRoot=C:\Windows

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: TEMP=C:\Windows\TEMP

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: TMP=C:\Windows\TEMP

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: UATDATA=C:\Windows\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: USERDOMAIN=COMPANY

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: USERNAME=RHLON01VCDEV01$

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: USERPROFILE=C:\Windows\system32\config\systemprofile

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: windir=C:\Windows

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: TARGET=Windows_NT-AMD64

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATROL_SKS_DBNAME=default

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATROL_HEARTBEAT_INTERVAL=4000

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: PATROL_BIN=C:\PROGRA~1\BMCSOF~1\Patrol3\bin

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: XBMLANGPATH=C:\PROGRA~1\BMCSOF~1\Patrol3\lib\images/%B.xbm

                            Mon Feb 11 10:59:28 2019: ID 1020ff: I: Environment: ML_ROOT=C:\PROGRA~1\BMCSOF~1\Patrol3\lib\nls

                            Mon Feb 11 10:59:37 2019: Patrol Config Caching is enabled.

                            Mon Feb 11 10:59:37 2019: Patrol Host Domain Not Overridden

                            Mon Feb 11 10:59:37 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\rtserver.current"

                            Mon Feb 11 10:59:37 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\integrationservice.current"

                            Mon Feb 11 10:59:37 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventintegration.current"

                            Mon Feb 11 10:59:37 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventrules.current"

                            Mon Feb 11 10:59:38 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventidentification.current"

                            Mon Feb 11 10:59:38 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\CentralAdminTags.current"

                            Mon Feb 11 10:59:38 2019: ID 10218c: I: Enabling COS support subsystem using RT Server Locator: tcp:localhost:2059.

                            Mon Feb 11 10:59:38 2019: Failed to get performance counters. Exiting...

                            Mon Feb 11 10:59:38 2019: ID 102062: I: PatrolAgent terminating

                            Mon Feb 11 10:59:38 2019: ID 1021c5: I: History File Closed Successfully

                            • 11. Re: How to start adding managed devices in TrueSight Presentation Server
                              Razeem Mohamed

                              You do need Java. But the main issue here seems to be access related. The PATROL Agent default user does not seem to have enough access to the %PATROL_HOME%\log . Check the user permissions and if that does not help please log a ticket with BMC Support.

                               

                              Looping in BMC Support.

                              1 of 1 people found this helpful
                              • 12. Re: How to start adding managed devices in TrueSight Presentation Server
                                Ali Khoshkar

                                I added the Java path. Also since the user was left blank and SYSTEM was being used, I assumed this would save me a step in permissions. However even after rebuilding the package in repository under a domain administrator user account and reinstalling, I still have the same error. Attempting to start the service from services.msc results in ERROR 1067: The process terminated unexpectedly. Event viewer and error logs inside don't reveal anything.

                                 

                                Additionally, I ensured permissions were not the problem by going to the root BMC installation folder and making sure the user has FULL permissions on the folder and all of its sub-directories and files.

                                 

                                Unfortunately until I complete this test build in our dev environment, company is holding off on renewing support. They want to see a demo of the product first and I'm stuck on trying to build it... Sigh.

                                • 13. Re: How to start adding managed devices in TrueSight Presentation Server
                                  Razeem Mohamed

                                  Hi Betty Neumann ,

                                  Is there anyway you could help in this case?

                                   

                                  Thanks,

                                  Razeem

                                  1 of 1 people found this helpful
                                  • 14. Re: How to start adding managed devices in TrueSight Presentation Server
                                    Betty Neumann

                                    Without a Support Case, we are limited.. however, I will look to see if we can review this and make some recommendations. I do need time to review the entire thread. I will do my best, but a support case is recommended. I know you cannot open one so we will do what we can. Can you summarize where you are? It looks like PATROL side permissions and issues at this point, is that correct?

                                    1 of 1 people found this helpful
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