12 Replies Latest reply on Nov 13, 2018 6:07 PM by kedar zavar

    Time-dependent email alert still being sent from a deactivated workflow rule

    Claire Walsh

      We have an old workflow rule in the system which was configured to send an email alert to the incident handler 2.5 days before the remedy/resolution was due.

      However, the rule has been deactivated. The users are still getting notifications.

       

      Any ideas?

       

      I've tried setup>Monitor>time based workflow but I can't find the workflow rule there.