5 Replies Latest reply on Oct 22, 2018 7:41 AM by Marek Ceizel

    SMART IT: Vendor Group assignment

    Jaime Soto
      Share This:

      Anyone been able to add Vendor Group and Vendor Ticket ID fields into the Incident (Assignment) form in SMART IT?


      I have done so. No issue with the Vendor Ticket ID, since its a simple text field and no validation against it in HPD:Help Desk.

      However, I obtain the below error when saving the record with a selected Vendor Group. Looks like something is missing in the mapping between SmartIT and the IncidentInterface mapping.


      I also notice that the value returned for the Vendor Group in Smart IT is the Company name and not the Support Group name...

      Screen Shot 2016-05-25 at 8.12.58 PM.png