1 2 Previous Next 19 Replies Latest reply: Oct 5, 2009 4:46 AM by Thomas Scaccabarozzi RSS

    BMC Topology Discovery Server Not Ready

    jlrubiofr NameToUpdate

      Hi all,

      We upgraded our TD server from 1.4.00.06 to 1.5.01.02 versión. After, we run CMDB Extensions Loader process and then we restart our TD Server. Now, when we try to connect to TD we receive following error:

      The BMC Topology Discovery server is not ready to accept a connection. Retry in few minutes.

      We wait 5, 10 and 15 minutos and nothing change, we receive same error.

      Any idea to solve this problem?

      Thanks and regards,

        • 1. Re: BMC Topology Discovery Server Not Ready
          Roger Scott

          Go to the task manager window and manually stop the TD_agent, TD_manager and DiscoService processes, then restart via 'BMCDiscovery' in the Services window from Control Panel (then wait a few minutes for all processes to start, you can monitor this in the task manager window). Not a guarantee, but it may work for you and you should only have to do it one time, subsequent restarts or reboots should work fine.

           

           

           

          Roger Scott

           

          Technical Enablement Consultant

           

          www.bmc.com

           

           

           

          281-651-4099 office

           

          832-244-2646 cell

           

           

           

          2101 CityWest Blvd.

           

          Houston, Tx. 77042

          • 2. Re: BMC Topology Discovery Server Not Ready
            Roger Gibbison

            I also had this yesterday with TD 1.5.

            The problem was that the client couldn't connect even though the client was on the server!! because of McAfee Host Intrusion Prevention was blocking the local IP address.

            R

            • 3. Re: BMC Topology Discovery Server Not Ready
              jlrubiofr NameToUpdate

              Hi Roger,

              I did your procedure but the problem continue... No antivirus problem was happen...

              Any other idea?

              Thanks

              • 4. Re: BMC Topology Discovery Server Not Ready
                Gordon Mckeown

                Try stopping the Discovery service and re-launching it as an application using the batch file in the TD application directory; this might provide some additional debug information in the text console that appears when you start it this way. I don't recall the exact name of the batch file, and haven't got a TD instance handy to check -- sorry!

                Failing that I'd go for the sledgehammer route of using Wireshark, Filemon, Regmon, etc. to figure out what's happening.

                • 5. Re: BMC Topology Discovery Server Not Ready
                  jlrubiofr NameToUpdate

                  Thanks all,

                  I receive following error when launch with Gui.bat process:

                   

                  ****************************</p><p>LOADING ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>LOADING ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>System ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>Platform ENVIRONMENT</p><p>****************************

                  com.bmc.discovery.util.session.AccessControlServiceException: Naming error

                  at com.bmc.discovery.util.session.visibroker.AccessControlServiceImpl.ge

                  tSystemStatus(AccessControlServiceImpl.java:56)

                  at com.bmc.discovery.util.session.SessionManager.isSystemReady(SessionMa

                  nager.java:687)

                  at com.bmc.discovery.util.session.SessionManager.login(SessionManager.ja

                  va:249)

                  at com.bmc.discovery.client.DiscoveryClient.<init>(DiscoveryClient.java:

                  621)

                  at com.bmc.discovery.client.DiscoveryClient.main(DiscoveryClient.java:46

                  22)

                  Caused by: com.bmc.td.corba.naming.NamingException: Name not found: alias://SV_A

                  CCESS_CONTROL_SERVICE

                  at com.bmc.td.dm.common.service.resolution.ResolutionServiceAccessor.res

                  olveVisualisURL(ResolutionServiceAccessor.java:56)

                  at com.bmc.discovery.util.session.visibroker.ClientServiceAccessorFramew

                  orkBased.resolveVisualisURL(ClientServiceAccessorFrameworkBased.java:16)

                  at com.bmc.td.dm.common.service.resolution.ResolutionServiceAccessor.res

                  olveKnownService(ResolutionServiceAccessor.java:27)

                  at com.bmc.discovery.util.session.visibroker.AccessControlServiceImpl.ge

                  tService(AccessControlServiceImpl.java:43)

                  at com.bmc.discovery.util.session.visibroker.AccessControlServiceImpl.ge

                  tSystemStatus(AccessControlServiceImpl.java:53)

                  ... 4 more


                  Any idea?

                  • 6. Re: BMC Topology Discovery Server Not Ready
                    jlrubiofr NameToUpdate

                    Sorry, previous error message appears if I run Gui.bat when I start BMCDiscovery service. 5 or 10 minutes later, this message doesn´t appear and only I receive following information:

                     

                    ****************************</p><p>LOADING ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>LOADING ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>System ENVIRONMENT</p><p>***************************</p><p>***************************</p><p>Platform ENVIRONMENT</p><p>****************************</p>

                    • 7. Re: BMC Topology Discovery Server Not Ready
                      Gilles Hedreux

                      Hi,
                      because you were on the process of upgrading your td server to 1.5.01.02 I guess that you have make backup of the discovery directory ?
                      if so, have you make the backup on the same level ?
                      ( for exemple discovery and discoverybackup)

                      Otherwise I think that you haven't change the td server name or ip adresse of the server ?

                      on the install log everithing was fine ?

                      you cannot start the gui from the web page or the gui.bat  ?

                      on the process explorer do you see :
                      discoservice
                      tdmanager
                      tdagent

                      gilles

                      • 8. Re: BMC Topology Discovery Server Not Ready
                        Gilles Hedreux

                        one more thing
                        the log for the service are something like
                        C:\Program Files\BMC Software\Discovery\public_html\visualis\log\NTService

                        • 9. Re: BMC Topology Discovery Server Not Ready
                          Gordon Mckeown

                          It&#39;s definitely not gui.bat that I was thinking of; iirc that launches the client. It&#39;s something like start.bat, launch.bat, or run.bat -- this starts the TD server itself (which is why you have to stop the service first).

                          • 10. Re: BMC Topology Discovery Server Not Ready
                            Alok Kumar

                            This problem also comes if your database is down. Please verify if the database instance is up and running. If possible try to restart the database.

                            Best of Luck.

                            Alok

                            • 11. Re: BMC Topology Discovery Server Not Ready
                              jlrubiofr NameToUpdate

                              Hi,
                              td_agent process is not running. DiscoService and td_manager are running "properly". How I can start td_agent process?

                              Log files (installation and NTservice) don´t indicate any error.

                              Also, note that, I can not load server logs page after login on it with admin/admin. The page login properly but don´t finish to load.

                              PD: server name and ip address haven´t changed.

                              • 12. Re: BMC Topology Discovery Server Not Ready
                                Gilles Hedreux

                                gordon mention a bat file named launch.bat

                                this batch file allow to launch the bmcdiscovery software without the service.
                                I can also point if it comes from that part.

                                cheers
                                gilles

                                • 13. Re: BMC Topology Discovery Server Not Ready
                                  jlrubiofr NameToUpdate

                                  Alok, our disco database is up because I can access it with SQL Management studio with disco/disco user.

                                  • 14. Re: BMC Topology Discovery Server Not Ready
                                    jlrubiofr NameToUpdate

                                    Gilles, I run launch.bat process with following message:

                                    [...]


                                    ****************************<br />   LAUNCHING PLATFORM<br />****************************
                                    EmbededTomcat: Default commonCL
                                    Detected strange java.home value C:\PROGRA1\BMCSOF1\DISCOV~1\jre, it should po
                                    int to jre
                                    EmbededTomcat: Init time 1359
                                    EmbededTomcat: Startup time 156


                                    and the process is waiting for something... In production enviroment (that works properly) we have one line more: MANAGER>Ping1 done


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