1 Reply Latest reply on Oct 10, 2018 5:09 PM by John Fulton

    Remedyforce CMDB - OS Type

    John Wisdom

      OS Type is an OOB field on the Base Element yet I can't add it to the Base Element field set. Doesn't show up. Seems I can add it to the page layout but I don't actually see it on the page once I do.  I'm sure that this is not the only field that one would have this experience with but we are working on maturing our CMDB and not having OS Type available for computer systems, servers, etc is a big miss.


      Any ideas? If there is some documentation someone can point me to on this, that too would be appreciated.



        • 1. Re: Remedyforce CMDB - OS Type
          John Fulton

          The current design of the CMDB is based upon the Atrium data model which (1) uses an inherited class model and (2) currently views the OS as a separate CI.  The OS Type field is associated to the Operating System field set (class).  It cannot be moved to another class.  If you want to identify the OS directly on the computer system record (field set), you will need to either create the associated CI using the Operating System record or add a custom field to the computer system class (field set).


          Safe harbor - We have been discussing an option to provide a more direct association (ex. new OS field on the computer system field set) with the option to populate it directly or pull it from the associated OS class record.


          I recommend you create an idea to drive a discussion and determine the level of interest.  I can drive a more detailed discussion around an acceptable approach to support the range of use cases if interest drives this up the priority list for future consideration.  Thanks