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Here are a bunch of resources to get you started.
SOAP Best Practices SOAP Web Services Best Practices
REST Best Practices REST Web Services Best Practices
Incident SOAP interfaces - Incident Management integrations - Documentation for BMC Service Desk 9.1 - BMC Documentation
There are also many useful discussions on these communities https://www.google.co.uk/search?q=remedy+soap+rest+web+service+site%3Acommunities.bmc.com