1 Reply Latest reply on Oct 10, 2018 8:48 AM by Mark Walters

    Can someone share a Remedy API call example

    Benjamin FICHERA
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      Dear Community,


      I'm currently handling a project that plan to install an OOTB Remedy v9.

      We also need to set up severals interfaces, so i need to answer about the SOAP or REST API methods possibilities that we will be able to open to our partners.


      Can someone help me to find informations about these API methods that we would be able to set up throught BMC Remedy ITSM

      The SOAP/REST compatibility of ARS and ITSM

      The differences between ARS APIs and ITSM APIs

      An exemple of a Rest call such as "createIncident();" or "createWorkOrder();"

      An exemple of a SOAP call such as "createIncident();" or "createWorkOrder();"

      Do i need to develop, configure or activate it, where and how (i don't find any verbose doc)


      Thank you very much for your help

      Have a nice week

      Best regards