1 Reply Latest reply on Oct 5, 2018 9:14 AM by Danny Kellett

    Error in Create incident using REST

    yuva raj


           I am using REST api to create incident in remedy 9. Here how to find form name, which form is suitable for my application?

      If i use HBD:Help Desk it asking the mandatory field like "Incident number required".

      If i give any incident number which taken from previous incident it showing the below error



              "messageType": "ERROR",

              "messageText": "Value does not fall within the limits specified for the field",

              "messageAppendedText": "(Field ID - HPD:Help Desk <1000000001>, Pattern - $MENU$, Value - Calbro Services)",

              "messageNumber": 306



      How to solve this ? Please give me any suggestion.