4 Replies Latest reply on Sep 17, 2018 1:13 AM by Miroslav Horvath

arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

Miroslav Horvath Sep 14, 2018 2:09 AM

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Hi, I'm reffering to this thread AR System Email Messages : Field Values which is a pretty old without solution.

In our environment, 8.1.02 within the arerror.log we got this errors.

I;ve checked the form AR System Email Messages and the field "Field Values" has 32000 size. I was tracing the thing when it happens and found, that this kind of error happens only when user sends an email to Remedy (replying to some message or so) and his email has more than 32000 characters. You can try aswell, create any kind of email, e.g. 35000 characters long and send it to remedy. This error will appear in arerror.log.

Could you check if this same issue happens also on rmd version 9 and if the "Field Values" field in version 9 has still 32 000 bytes size, or in version 9 it is changed to 0 (unlimited).

1. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

LJ LongWing Sep 14, 2018 8:53 AM (in response to Miroslav Horvath)

Miroslav,
I haven't checked, but I doubt that it's changed....32k is fairly large for a text field...you of course could change it on your end, but ensure that you also change any 'follow-on' fields as well...anywhere that the body of the message goes needs to be enlarged as well....I would personally suggest that the user not send such a large email to Remedy
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2. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

Juergen Dannerbauer Sep 17, 2018 1:05 AM (in response to Miroslav Horvath)

Hello Miroslav,

Field length is not changed in 18.05 too. it remains at 32000 bytes.
We created an overlay and set it to 0 (unlimited) - we didn't encounter any issues so far.

Regards
Jürgen
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3. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

Miroslav Horvath Sep 17, 2018 1:11 AM (in response to LJ LongWing)

Hi, it's not the user fail. Normally, it works like this.:
User creates a new ticket in our system. Then some support staff wrote an Work Info to the ticket, so user is notified about the work info. And then, user makes an REPLY to this email, and replies to remedy. So, for example, the first reply is a 2000bytes long. But, because the request needs a too many consultations, there are more than 10 work info entries in it. And because some support staff people also reply to these emails, they are getting bigger. So you can imagine, if you do a RE: RE: RE :RE :RE ....... more than 10x , the email gets a log of characters, more than 32 000. And then this error occurs.

I'll try the Overlay and set it to 0, as mentioned by Juergen below
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4. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

Miroslav Horvath Sep 17, 2018 1:13 AM (in response to Juergen Dannerbauer)

Thanks, I was thinkig about the same, to make it to 0. Because I didnt find any workflow working with that "Field Values" field afterwards.
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arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

1. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

2. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

3. Re: arerror.log - AR System Email Messages : Field Values Maximum Length 32000 - ARERR 372

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