1 Reply Latest reply on Aug 23, 2018 9:49 AM by Kevin Barker

    How to pass MyIT form data to incident

    Vincent Wong
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      Hi all,

       

      Below is our current process that make use of a myIT form to create incident

      We would like to pass the form info filled by user to incident as well.

       

      1. Fill in an myIt form

      2. Create an request

      3. create incident using incident template

      (now none of the SRM:Request info is passing to HPD:Help Desk)

       

      May I ask what is the proper way to set this up?

      I was exploring to customize use CAI:event to pass the info and was not able to figure it out.

       

      Completed:

      1. Form Response mapped to SRM:Request fields.

       

      Thanks for your help in advance.

      Regards, Vincent Wong