8 Replies Latest reply on Jan 17, 2019 11:35 AM by John Wisdom

    Choosing the approver manually in self service

    John Wisdom
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      We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second approver, the person gets an,"Insufficient Privileges. Please contact your system administrator." error. This is the case regardless of permission set or profile. I can duplicate even logged in as an admin.


      We are not finding any documentation on if this is supposed to work or is configurable at all.


      Has anyone else been able to do this?