5 Replies Latest reply on Aug 9, 2018 4:26 PM by Cris Coffey

    Email notification on closed but not on complete

    Trevar Pearce
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      We'd like to generate email notifications only when tickets are closed, rather than when they are marked as complete, but Track-It! seems to consider both of those statuses as 'closed', for the purposes of triggering a notification. Is there some way around this?