Hi Ravinder,

PFB configuration file ibrsd.conf contents-

GroupName=IBRSDSourceConfig

#GroupName=TraceParametersSrc

Trace=Yes

TraceSrc=No

TraceConfigFileName=IBRSD.trace

TraceDefaultFileName=./log/IBRSD_Trace.log

TraceFileSize=10240

TraceFileHistory=7

TraceFileAppend=No

#Size of the IIDK Receive buffer [ No. of events ]

#20000 events are recommended if user wants he

#can change the value as per his/her requirement

#Reqd. diskSpace Assumption :- Approx 5K/event * 20000 = 100 MB.

DropAcks=True

#GroupName=DirectoryInfoSrc

ServerDirectoryName=IBRSD.dir

#Parameters for buffering

#GroupName=PersistencyBufferingParametersSrc

PersistencyEnabled=Yes

PersistencyLevel=Low

PersistencyFileName=./log/IBRSD_buffer.dat

PersistencyDisconnectRemoveMessages=No

PersistencyCleanupSizeThreshold=100000

PersistencyCleanupGarbageThreshold=40

#parameter for reconnection

#GroupName=ReconnectionParametersSrc

MessageBufferReconnectInterval=60

MessageBufferResendCount=10

MessageBufferSize=50000

RecvBufferSize=0

#System Log Dir Name

SystemLogDirName=./log

SystemTmpDirName=./tmp

UniqueIDFile=./log/uniqueID.dat

#Used For Ltrace(I18n)

LocaleConfigFileName=%C/locale/IBRSD.load

#Integration Specific Configuration Details

HBCellName=INSERT_HBCELLNAME_HERE

ARSServerName=<<our_AR_Server_IP>>

ARSServerPortNum=<<our_AR_Server_Port>>

#The RPC program number of the AR server -

#This parameter can be used to specify a private queue (e.g - 390621 to 390634).

#Default value is 0 (i.e use the fast or list server queue).

ARSRPCPortNum = 0

ARSServerUserName=<<our_AR_Server_User>>

FormName=INT:Staging

PrimaryEMS=ARS

IMTimeOut=1000

ForegroundOrBackground=Background

FetchOldEvents=FALSE

IMEventClass=IBRSD_SM_INCIDENT

#WriteTimeInFiles=FALSE

RespHandlerInterval=200

StatsIntervalInSec=600

IMtoARSMapName=CustomizationMapForIMtoARS

ARStoIMMapName=CustomizationMapForARStoIM

MaxLinesPerLogFile=50000

PidSrcFileName=ibrsd.x1

PidSyncFileName=ibrsd.x2

IMtoOtherEMSMapName=IMtoARSMapName

OtherEMStoIMMapName=ARStoIMMapName

OtherEMStoIMCustomMapping=ARStoIMCustomMapping

DefaultConfPath=/opt/IBRSD/conf

FetchOldARSEvent=IBRSD_SM_INCIDENT

IntegrationCPDFilePath=INT_CPD_FILE_PATH

#This is used only when ARSServerUserName is set to "Remedy Application Service"

ARConnectionString=R!APp@Svc#

IncidentCreationAttempts=3

IncidentCreationAttemptInterval=40

#The following parameter is used to submit only mapped fields to Staging form.

#Default behaviour is IBRSD will submit all the fields to Staging form.

#1 == Yes, 0 == No

SubmitOnlyMappedFieldsToAR=1

#In case of Guarnteed Incident Creation an errot occuring during Incident Creation will be retried infinitely

GuaranteedIncidentCreation=1

#1 == Yes, 0 == No

#Integration should retry infinitely for following AR Errors

InfiniteRetryForErrors=8755,90,93,94,116,302,303,304,353,105,106,112

#Name of the file to store events when incident creation fails.

#This file will contain unsent events in BAROC format which may be later used for troubleshooting purpose.

NoOfUnsentEventsToLog=1000

#Configuration Details

#HeartBeat Configuration parameters

HBInterval=60

MissedWarning=1

MissedMinor=2

MissedCritical=3

#Form name to get Impact manager information

ImpactManagerInfoForm=BMC.SIM.CONFIG:SIM_CellInformation

isAppendBPPMName=Yes

#default timeout is 5 min. ?

itsmIntrConnectionTimeout=300000

itsmIntrConnectionRetryCount=3

#Executor threadpool size

ThreadPool.initialSize = 2

ThreadPool.maxSize = 5

#bmcremedy/remedyforce

IncidentCreationSystem=bmcremedy

################## Mid tier Configuration #######################

armidtierprotocol=http

armidtierhost=<<our_AR_Mid_Tier_IP>>

armidtierport=<<our_AR_Mid_Tier_Port>>

###################AR server credential ############################################

###### don't enter password here it can be added through UI configuration###########

fallbackIncidentCreateSoapWSURL=armidtierprotocol://armidtierhost:armidtierport/services/ARService?server=ARSServerName&webService=HPD_IncidentServiceInterface

fallbackIncidentOutboundSoapWSURL=armidtierprotocol://armidtierhost:armidtierport/services/ARService?server=ARSServerName&webService=HPD_IncidentOutboundEvent

fallbackOutageCreateSoapWSURL=armidtierprotocol://armidtierhost:armidtierport/services/ARService?server=ARSServerName&webService=AST_CIUnavailabilityInterface

ARpassword=<<We have a encrypted password here>>

###################RemedyForce credential ##########################################

###### don't enter password here it can be added through UI configuration###########

rfusername =

rfpassword=

rfsecuritykey=

#Poller Parameters in seconds

delaybetweenpolling = 10

it.integration.version=itv3

Regards,

PN

Hi,

We made changes to ibrsd.conf by configuring AR & mid-tier server details of QA Remedy environment,changes are reflected in BPPM console under

Service Desk integration option, also changed the AR user password with Encrypt Utility, .pass file is modified with latest timestamp.

Also, we executed ibrsd.sh script which successfully started SDIG

But, when we tried for one click validation, we got below errors-

1. We are able to ping & telnet AR & mid-tier servers from BPPM server. Also, after the validation, we have enabled propagation policy.

2. SHARE:Application_Properties shows BSR version as 3.5.01 & status is Active

3. Integration user has all the required permissions & we can login to Remedy console using the user credentials.

Any suggestion here?

Thanks & Regards,

PN.