1 of 1 people found this helpful
It will not block user however it just gives warning that some one is out of office when this box is checked on user record.
You can write validation rule BMCServiceDesk__FKOpenBy__r.BMCServiceDesk__IsOutOfOffice__c =true using this
Can the user select out of office themselves or does this have to be done by an administrator?
Thanks again for your response.
I have followed your instructions but I still don't understand.
After Setup > Users > I don't see field sets. Where do I add it and how?
I would like ServiceDesk Staff to have permission to check out of office box
Thank you. I was going to Administrer > Manage users> Users instead of Customize > Users.
I found the field sets.
However, This is to give permission to the Self Service (In our case, Client) to select out of office.
I want to give permission to our staff members (ServiceDesk Staff) to select out of office
I got it.
it was under Setup > Customize > users > Page layouts > user layout > add out of office to AdditionalI nformation
The user can then access this functionality at the top right under
My Name > My settings > Personal > Advanced user details > Additional information.
Thanks again for your help.
We found out that the warning that a user is out-of-office, only pops when using the search on staff. However, since auto-fill became available, the search is hardly used and the out-of-office po-up warning does not show when using the auto-fill. So for us, it does not work at all. Can this be consideded as a Defect ?
I noticed this too - it could be a defect as the behaviour isn't consistent. If support say no then it is a good candidate for an idea.