Did you flush mid tier cache? The static selection values may not be reflected on form.
yes, run the flush cache before trying
El mié., 11 de julio de 2018 1:04, Sidhdesh Punaskar <
BMC Communities <https://communities.bmc.com/?et=watches.email.thread>
How to create a new Status Reason on Problem Investigation Form?
reply from Sidhdesh Punaskar
in Remedy AR System - View the full discussion
How many entries do you have for 'selection code' =5500 and Form Name="PBM:Problem Investigation" in "SYS:Status Reason Menu Items" form?
There should be single entry. If you have more than one then delete the one which is not required.
There are two entries
Enabled PBM:Problem Investigation Completed Falla Solucionada No No 3 5500 es Enabled PBM:Problem Investigation Completed Resolved Failure No No 3 5500
Deactivate the item that is in Spanish(es), to test if it worked and the error remains.
Please share the steps you performed to add the new status reason for problem and also share the Active Link Log and Filter log while you select the new status reason. Otherwise you will be getting suggestion which might not work due to missed step or any other cause.
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Today apply a new flush cache and I don't have this error.