6 Replies Latest reply on Jul 5, 2018 2:59 PM by Mohammad Rehman

    Would some one explain all the plugins OOTB and their procedure to configure/disable?

    Mohammad Rehman

      Hello Experts/Gurus,


      I have been requesting BMC to provide all plugins documentation, what are these and in certain cases OOTB installed but environment does not use or configure. All these OOTB plugins starts throwing errors in arjavaplugin.log. Submitted tickets every time no satisfactory response and eventually give up to let them close with the promise we are working on these plugins.

      Unfortunately there is no way to enable or disable through UI except old days way to edit the pluginsvr_config.xml file. Not knowing the dependency of one plugin to another can cause problem if disabled.

      I am looking towards experts/gurus and other honorable community members to  chime in and share your knowledge.




        • 1. Re: Would some one explain all the plugins OOTB and their procedure to configure/disable?
          Carl Wilson


          disabling a plugin via the pluginsvr_config.xml is not recommended, this is the required configuration for when a plugin initialises but not for what makes the actual initialise call.

          Different plugins are also run by different Plugin Servers i.e. a Plugin Server runs the individual plugins.


          I think you will have trouble getting the full configuration that "can" be done on a Remedy system as it depends fully on what components for the various applications that are installed e.g. SSO, Chat, ITSM, Social, etc, and varies across the different AR System versions i.e. the later version utilise more plugins than the earlier versions.


          Also, depending on the version of Remedy determines what plugins are Java based (Alias / XML configuration) and what are still C based (.dll or .so / file configuration).


          It is better to understand the sequence of how a plugin works, and what different parts of the configuration "initiates" the plugin - however to explain this all in one go would result in a large reply.


          Primarily (but not exclusively), the way a plugin/plugin server is initiated is via the following:


          • AR Configuration settings (primary plugins)
          • AR Monitor settings (supporting application processes, such as SLM Collector and the Plugin Servers)


          So, to disable you "normally" comment out the related entry in the above configurations to stop the plugin from loading.

          It is common for Remedy Admins to disable the plugins not in use by commenting out the Server-Plugin-Alias entry in the AR Configuration settings on the AR Server e.g. you can comment out the Plugin Alias as follows:




          # Server-Plugin-Alias: ARSYS.ARDBC.REPORT ARSYS.ARDBC.REPORT <servername>:<port>


          Or, comment out the *.dll entry that you do not want to use.




          # Plugin: reportplugin.so


          Depending on what the plugin is/does, depends on how it is initiated and what Plugin Server runs the plugin.


          The "majority" of AR Plugins are initiated from the AR Configuration settings for the AR Server - this is the Plugin Alias entries that you see.   Most of the plugins have now been converted to Java, thus you see more Server-Plugin-Alias entries in the AR Configuration files for the later versions.

          The number of entries you see depends on the various application you have installed  e.g. SSO, Chat, ITSM, Social, etc.


          The Java based plugins then use the XML configuration as defined in the Plugin Server configuration (dependent on what Plugin Server is running the plugin e.g. main Remedy Plugin Server, CMDB Plugin Server, etc), so when enabled the system "reads" the XML configuration to know where to find the files required to run the plugin.


          The .dll / .so use configuration files on the server itself, in the plugin sub directories.


          The AR Monitor file is what initiates the Plugin Server which controls the plugins, along with other external process e.g. SLM Collector, so you have additional configuration which can be done here to disable certain things you don't want to load.


          Some information to read:


          AR System in Load-Balanced Environment - Use of the Server-Plugin-Alias parameter

          Remedy - Server - [ ARS v.8.1.x and 9.x ] How to configure the LDAP plugins in a separate plugin server?

          How can I configure multiple C plugin servers?




          5 of 5 people found this helpful
          • 2. Re: Would some one explain all the plugins OOTB and their procedure to configure/disable?
            Mohammad Rehman

            Thanks Carl Wilson for the explanation which we already aware but there is no document to tell us all these plugins, purpose dependency. UI is there but either you can delete or add/modify but can't disable. if you disable in ar.conf it does not work. when we upgrade 10 more plugins are added , which we don't know the purpose and only thing we see plugins throwing ERROR in logs, if i disable then nothing works.

            For example Twitter, SBE, AtriumSSO etc prior to version 9.x there was no issue, issues started since 9.x, 18.05 has become painful.

            I keep getting authentication error, even i have not configure or enabled social plugins. Question is where are these plugins documented plugin name, purpose, dependency, how to configure, enable / disable or delete it and later want to add then which files path should be added etc.


            I had spoken to related BMC team few years back and project is active to document all plugins but may not have high priority to produce the document.

            1 of 1 people found this helpful
            • 3. Re: Would some one explain all the plugins OOTB and their procedure to configure/disable?
              Edison Pioneer

              Hi Mohammad,


              This may be a bit off-topic but I have noticed that BMC is quite lethargic when it comes to documentation. Contrast this with SAP, which is very careful with their documentation.


              Let me know your opinion.



              1 of 1 people found this helpful
              • 4. Re: Would some one explain all the plugins OOTB and their procedure to configure/disable?
                Andreas Mitterdorfer

                Mark Walters created a list of plugins in  List of BMC Remedy Plugins


                Some time ago i gathered documentation links/infos for various plugins for 8.1. Its probably outdated and incomplete and but maybe you can use the list as starting point.

                1 of 1 people found this helpful
                • 5. Re: Would some one explain all the plugins OOTB and their procedure to configure/disable?
                  Brian Stone

                  I saw this list also -  List of BMC Remedy Plugins


                  Maybe some of the other respondents to that document have further updated their own knowledge bases since its creation....