2 Replies Latest reply on Jul 11, 2018 5:06 PM by Jason Miller

Backing up Email Engine Mailbox Configuration

Edison Pioneer Jul 5, 2018 1:33 AM

Hi folks,

I have 4 email engines in different environments. I would like to take backup of their configuration.

I have no idea right now as to how to do this, but I think maybe a report can help.

Is there a way that I upload the report later using some job which will configure the mailbox.

Any help would be highly appreciated.

Thanks in advance

1. Re: Backing up Email Engine Mailbox Configuration

Fred Grooms Jul 5, 2018 1:18 PM (in response to Edison Pioneer)

Yes, you can report on the "AR System Email Mailbox Configuration" form to gather the configuration details.

If you save the report as a csv or arx format you can use the "BMC Remedy Data Import" tool (installed on your machine when you installed Developer Studio) to import the data back.

Fred
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2. Re: Backing up Email Engine Mailbox Configuration

Jason Miller Jul 11, 2018 5:06 PM (in response to Fred Grooms)

I would also keep a back up of EmailDaemon.properties in the AREmail directory. There are additional settings in this file. Well, I guess that is more of the old school way... You could take an .arx//csv file backup of the com.bmc.arsys.emaildaemon records as well
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