Were there any tickets created before you configure the Assignement stuff ....
becasue there is a possibility that if there is no Assignee info available on the helpdesk form and the status of the ticket is new there is a chance of a record not being created in "HPD:Help Desk Assignment Log" form...
Here is the filter(HPD:INC:InitialAsgLog_901_PHDA)which creates an entry in "HPD:Help Desk Assignment Log"
it checks the following condition if ( 'Assignee Login ID' = $USER$) OR ($USER$ = "Remedy Application Service" ) push fields
else checks from CTM:Support Group Assoc Lookup whether [( 'Login ID' = $USER$) AND ( 'Default' = "Yes")] then does a push field..
Usually what happens is due to auto assignemnt assignment- assignee info will be given- so if action will be true ->record will be created
say auto assignment is not configured then it checks the submitter is a support Guy if this too fails .. filter can not make an entry in the "HPD:Help Desk Assignment Log"...
Can you closely check the incidents which are failed to make an entry in "HPD:Help Desk Assignment Log" from...
Why HPD:Search-Assignment Logs form does not create new record of current assignment in some case.
I have noticed the when the incident is assigned to other person within same support group then, a new record is not created. Whereas when a individual assign the ticket to himself with same group the record is created.
And when assignment group is changed ,then the record is created which is a valid case.
Why it is that record does not create in above case.
Please let me know