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1. Re: The "All" View in Remedyforce Console does not list all service requests
kedar zavarJun 19, 2018 8:47 AM (in response to Daniel Lau)
Not seen this issue. What if you just Put Is Service Request = True and state open = true.
If does not work please report to support.
Kedar
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2. Re: The "All" View in Remedyforce Console does not list all service requests
Daniel Lau Jun 19, 2018 8:30 PM (in response to kedar zavar)I've even tried put "Is new = true" or "Is new = false" (that is true or false == ALL), but only "NOT NEW" is displayed.
I think I have to report to support.
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3. Re: The "All" View in Remedyforce Console does not list all service requests
kedar zavarJun 19, 2018 8:39 PM (in response to Daniel Lau)
Yes please open a case.
Kedar
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4. Re: The "All" View in Remedyforce Console does not list all service requests
Daniel Lau Jun 21, 2018 2:09 AM (in response to Daniel Lau)I got the answer from support
1. There are total(Incident+Service Request) records in your org = 20,066 .
Out of this ,Number of Service Request records = 10,657.
And new records = 2653.
2.As per the Salesforce limitations,list will display only first 10,000 records .The selection of first 10,000 records is random.
Shouldn't BMC able to make sure that the ALL list in console will display the latest 10000 records instead of random one?
In my case, I will need to have a view to list the most recent incidents/service requests using console, no matter what status they are.
Maybe I should create an idea for this issue.
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5. Re: The "All" View in Remedyforce Console does not list all service requests
Satrughan MahatoJun 21, 2018 3:12 AM (in response to Daniel Lau)
There is idea for same.
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6. Re: The "All" View in Remedyforce Console does not list all service requests
Daniel Lau Jun 21, 2018 3:32 AM (in response to Satrughan Mahato)Got it
Used opendate < 365 days and it return almost 8xxx records
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7. Re: The "All" View in Remedyforce Console does not list all service requests
Satrughan MahatoJun 21, 2018 11:52 PM (in response to Daniel Lau)
Great.
Happy that it helps.