The default "All" view in Remedyforce Console only show "NOT NEW" service requests
If I set the Filter Criteria to "Is new record = true", list result reversed.
If I set the criteria to "Is Service Request = True", more SR listed but still not all.
I've clicked the "Number" column to make sure the sorting is correct (new to old).
There is no problem for incident listing.
Jun 19, 2018 8:47 AM
Not seen this issue. What if you just Put Is Service Request = True and state open = true.
If does not work please report to support.
Kedar
I've even tried put "Is new = true" or "Is new = false" (that is true or false == ALL), but only "NOT NEW" is displayed.
I think I have to report to support.
Jun 19, 2018 8:39 PM
Yes please open a case.
Kedar
I got the answer from support
1. There are total(Incident+Service Request) records in your org = 20,066 .
Out of this ,Number of Service Request records = 10,657.
And new records = 2653.
2.As per the Salesforce limitations,list will display only first 10,000 records .The selection of first 10,000 records is random.
Shouldn't BMC able to make sure that the ALL list in console will display the latest 10000 records instead of random one?
In my case, I will need to have a view to list the most recent incidents/service requests using console, no matter what status they are.
Maybe I should create an idea for this issue.
Jun 21, 2018 3:12 AM
There is idea for same.
Got it
Used opendate < 365 days and it return almost 8xxx records
Jun 21, 2018 11:52 PM
Great.
Happy that it helps.