2 Replies Latest reply on Jun 12, 2018 11:01 AM by S R

    Unable to edit Service Level Targets

    S R
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      Currently reviewing the Service Level Targets demo in the Service Portfolio and am running into a roadblock.


      I have the Ticket/Work Targets setup successfully and the Work Target/Service Level Target setup as well.


      I also have the Business Rule in the workspace to Activate Service Level Management.


      When editing the Service Level Target I have created, I am not able to change the Target Type, Trigger Date, Target Value, Target Unit or any thresh holds or the Priority field I setup, all are grayed out.


      I also can't edit under the Control Properties section, only review the pre-filled choices.


      We're a bit new, apologies if this seems obvious, but running into a roadblock with getting this setup in our QA environment.