2 Replies Latest reply on May 30, 2018 9:14 AM by Parag Ghanekar

    Notify Support group members whenever requester add comment in service request

    Shital Narkhede
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      Hi All,

       

      Is it possible to notify support group members whenever requester add any comments in service requests.

      Ex. Requester submits a request and it gets approved and then work order gets triggers. At this point of time ,Requester want to provide important details in SR and he goes and add comment in Service request (through MyIT/ Mid Tier). How work order assignee will know that comments has been added by requester.

      Can someone please assist?

       

      Thanks,

      Shital