Hi Mohd,

Thanks for your reply. It was really helpful. Could you let me ask few more question.

Recently Salesforce have added new records to improve security when the CPQ package performs calculations.
These records are also showing up in orgs that do not have Salesforce CPQ installed.

The environment doesn't have Salesforce CPQ in this case also showing up org...I see.

These new records are read-only, they don’t affect your Salesforce license usage, and they don’t access or update any data by default.

So even they wanted to delete, they can not do that?

Also i read the article that you showed me and there was written below info.

Non-Salesforce CPQ Customers with a Sandbox on Summer '18 will see the following records:

 

- CPQ Integration User user record

- CPQ Integration User profile record

- CPQ Integration User Connected App connected app record

- CPQIntegrationUserCert certificate and key management record

This environment is not mine so i do not know which version they are using.

At least, my personal environment is 1 year trial environment (Winter 18 Patch 2) of Remedyforce and this is not happened. Is this happen only Summer '18?

(if so i am going to up-grade to Summer'18 )

I would like to check if all of those records are showing up on the org.

Few records i know where can i find but few, i do not know where.. Could you tell me?

- CPQ Integration User user record

-> setting --> Manage Users  --> Users

- CPQ Integration User profile record

-> setting --> Manage Users  --> Profile

- CPQ Integration User Connected App connected app record

where can i confirm this record?

- CPQIntegrationUserCert certificate and key management record

where can i confirm this record?

Best Regards,

Mina

Hi Mohd,

I tried to update to Summer'18 but it seems like from here, the New version is Winter 18 patch 2..

it is impossible to use Summer'18 on Remedyforce so it must not happen (showing up CPQ user records) on Remedyforce ?

Hi Paul,

Thanks for your reply.

It's related to Salesforce and not related to Remeydyforce. As the link stated is was solved yesterday;

However actually one of my customer who using Remedyforce winter18 patch2 have seen CPQ Integration user on their environment on May 6th.

Is it weird to happen on Remedyforce?

Salesforce told me if it is Remedyforce env, ask to BMC...

Hi Paul,

I see... is that possible to see the report ? I need some explanation about this and need to explain this situation. Otherwise the user keep worrying.

Actually due to summer18 have this kind of issue, i asked my customer what version of their environment from Installed package page.

Their environment version was Winter18.

Kind Regards,

Mina

Hi Paul

Thanks for keeping reply to me with helpful information.

I would provide the customer this article. It would explain all to them.

It would be really helpful. We appreciate it.

I apologize again and again however still have query after read that article.

These records have been created in Summer '18 sandbox orgs that do not have Salesforce CPQ installed.

Even though the article said Summer'18 have this issue but, the version of the environment that appeared CPQ user was not Summer'18 and It is Winter 18 Patch2.

Kind Regards,

Mina

Ahhhhhh, do you mean Remedyforce have Remedyforce version and also have Salesforce version?

and what i have seen was Remedyforce version. Thanks Paul.

If so, is there any way that can see what Salesforce version of my Remedyforce ?

i  only notice the difference between trial environment and sandbox of this.

The logo was different.

Kind Regards,

Mina