In the General Application settings, there is a tickbox: Use Opened Date instead of Current Date to recalculate Due Date.
Can this be customised to apply to some tickets and not others, as opposed be used as an application wide settings?
We would like to use the Opened Date to recalculate our Due Date when the priority is lowered/decreased.
use the Current Date to recalculate our Due Date when the priority is raised/increased.
Is this possible?
This would be an idea as it;s currently not possible,
Thanks for the quick response Paul.