2 Replies Latest reply on May 16, 2018 4:53 AM by Seoid Ni Laoire

    General Application Settings:  Can they be customised to apply to some tickets and not others?

    Seoid Ni Laoire

      In the General Application settings, there is a tickbox: Use Opened Date instead of Current Date to recalculate Due Date.

      Can this be customised to apply to some tickets and not others, as opposed be used as an application wide settings?

       

      We would like to use the Opened Date to recalculate our Due Date when the priority is lowered/decreased.

      use the Current Date to recalculate our Due Date when the priority is raised/increased.  

       

      Is this possible?