9 Replies Latest reply on Aug 29, 2019 2:04 AM by Alvaro Paronuzzi

    How To Reset Default Admin User "siadmin" with External Tomcat

    Abdul Moid Mohammed
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      Hi Team,

       

      We have Smart Reporting Installed on separate server and not on ARS Server,Version of Smart Reporting is 9.1

       

      We are experiencing an issue with siadmin user access and needs to reset the password for the same.

       

      Went through the KB :Remedy Smart Reporting - How To Reset Default Admin User "siadmin" Password To Fix The Error "You have exceeded the number of allowed login attempts."?

      Looks like this KB is for the Inbuild tomcat but we are using the External Tomcat and could not find the files specified to change at our Environment.

       

      These files do exist under Tomcat Folder and i tried to update the ResetAdmin.jsp at the paths specified in KB but still the issue persists and we get the below Error:

       

      HTTP Status 500 -unable to compile class for JSP.

       

      Appreciate the suggestions/replies at your earliest availability.

       

      Regards;--Abdul Moid