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1. Re: High priority e-mail sent to Remedy trigger High priority INC ticket
Sidhdesh PunaskarMay 9, 2018 2:32 AM (in response to Alexander Schmidt)
1 of 1 people found this helpfultry disabling filter INT:RBEHPD:Transaction-Incident_Create-110-SetUrgencyHigh
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2. Re: High priority e-mail sent to Remedy trigger High priority INC ticket
Alexander Schmidt May 9, 2018 3:03 AM (in response to Sidhdesh Punaskar)Yep, that solved the case. Thanks a lot for your promt and professional help!
Regards,Alex