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1. Re: Reminders created are in Pending Status
Sidhdesh Punaskar
May 2, 2018 7:02 AM
are you talking about reminders to approval? where are they stuck?
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2. Re: Reminders created are in Pending Status
They are the ones for Approvals but the ones we create from Incident >Functions>Reminder.
When checked at Reminder form with the drop down of Status as Pending we see the entries of the ones created from Incident which are not trigerred to the recipients at all .
I checked the form CFG:Reminders and all the associated workflows with it and didnt find any change that is done as part of Upgrade with no change in Modified date.
Appreciate response at your earliest availability.
Regards;--Abdul Moid
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3. Re: Reminders created are in Pending Status
Sidhdesh Punaskar
May 2, 2018 9:06 AM
Can you check if CFG:SMI:SendReminder is running or not?
Generate server side api sql filter and escalation logs by manually running the escalation.
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4. Re: Reminders created are in Pending Status
I ran the Escalation manually with the logs captured and see the queue from Pending status is cleared but those reminders are to be sent to recipients which didnt happen.
We should be able to see those reminders in the AR System Email Messages form when they are to be delivered to recipients.
Appreciate response at your earliest availability.
Regards;--Abdul Moid
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5. Re: Reminders created are in Pending Status
Sidhdesh Punaskar
May 3, 2018 2:51 AM
Can you upload the logs?
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6. Re: Reminders created are in Pending Status
Attaching logs for your reference and further analysis to resolution.
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7. Re: Reminders created are in Pending Status
Sidhdesh Punaskar
May 3, 2018 3:54 AM
The logs shows the notification is pushed to NTE:SYS-NT Process Control form but we dont have logs when this entry is pushed further as escalation on this form works every minute and that is not captured in this log.
Open NTE:SYS-NT Process Control and check if you have any entry for
Notification Message Tag = FND-REM-ReminderNotification
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8. Re: Reminders created are in Pending Status
When checked for the entries for Notification Message Tag = FND-REM-ReminderNotification.
I could see there are 10 Entries for this Message Tag...What next for checking on Reminders ,Please suggest/assist for the resolution at the earliest.
Regards;--Abdul Moid
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9. Re: Reminders created are in Pending Status
Sidhdesh Punaskar
May 3, 2018 4:57 AM
do you only see entries for this notificaiton or for others as well? Seems like escalations are not working.
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10. Re: Reminders created are in Pending Status
If i check below using the Advanced Search ,i have below results.
1=1,gives almost 15 Entries,which has other notifications too and
Notification Message Tag = FND-REM-ReminderNotification. gives 10 Entries.
Anything else that needs to be checked for verifying if Escalations are running/Not running?
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11. Re: Reminders created are in Pending Status
After checking the Centralized Configuration for Component Type:com.bmc.arsys.server.shared>Shared
Disable-Escalation-Global was set to T and i have changed that to F and restarted the servers in Server group which is inprogress.
Will verify the reminders and all other associated notifications and update you accordingly.
Any concerns/issues still related which needs to check/monitor do let me know.
Regards;--Abdul Moid
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12. Re: Reminders created are in Pending Status
Reminders/Escalations are back to normal after updating it from Centralized Configuration.
Regards;--Abdul Moid