You need to provide more detail on your environment OS, DB ITSM version, which type of report (Web Report, BOBJ, Smart Report, Crystal Report etc).
You can search the community pages for the related threads. Here is one which talks about the smart reporting Create report for count of open and closed tickets per month
thanks Mohammad. I am using remedy 9 smart reporting and that's about all the info I know of that I can provide so I hope that helps. I searched for something similar but did not find anything that seemed related. thanks for the link to 'create report for count of open and closed tickets per month'. I was able to generate that report pretty easily. But I am looking for the mean time to resolve incidents per month which I was unable to do.
thanks Mohammad! I've played with those but have been unsuccessful. Sometimes it feels like there's nothing I haven't clicked or tried! So by reaching out to the community I was hoping to find someone who had done that type of report. I'll keep looking thank you again.