4 Replies Latest reply on Mar 21, 2018 6:50 AM by Sunil Patil

    IMAP4 protocol - emails are getting deleted from exchange server

    Sunil Patil

      Environment:

      Remedy 9.1.03

      Protocol used: IMAP4

      SSL: enabled

       

      Emails are getting deleted from exchange server once it is getting downloaded into Remedy email messages form.

       

      IMAP doesnt delete any emails from exchange server even if it is downloaded into multiple clients.  This is a default behavior of IMAP. It mirrors the copy of email and sync with clients. With PoP we have to explicitly set outlook to leave copy of email on exchange server.

       

      Why with Remedy IMAP is not behaving as designed? Remedy email engine is also a client, right?

       

      With IMAP, How we can keep copy of email on exchange server even if it is downloaded into Remedy?