4 Replies Latest reply on Mar 12, 2018 8:38 AM by Marek Ceizel

    AR Upgrade from 8.1.02 to 9.1.04 failure

    Shaun Smit

      Hi Communities,

       

      Having an issue doing our AR upgrade on our POC server. The installer seems to fail when importing def files and that is due to the server being in disabled admin mode.

       

       

      I have had the same result 3 times in a row now, making me lean towards an installer issue. I have checked the server config and the only box that was checked prior to running the installer was enable Multiple Assign Groups. After the installer fails I go back and check and Disable Admin Operations and Server Group Member are both ticketed. This is the reason it keeps failing. Not sure why or how that config is getting changed by the installer. Anyone else had this issue or have a work around?

       

      (Mar 09 2018 09:48:25.909 AM +0200),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,

        THROWABLE EVENT {Description=[Failed to execute Rule Engine],Detail=[ [RIKCOMMAND] LOAD_APPLICATION -C true -f M:\BMC Software\ARSystem\ARServer\installforms\en\adf_ServerApps_en_def.xml -G 14400 -k 0 -l M:\BMC Software\ARSystem -L true -m nosamp -n ARServer-RIK_PostUpgrade -N 7200 -t 1200 -u Action Request Installer Account -x MyPOCServer.MyDomain.com -X 21600

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\Group.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\UserPasswordChange.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\AlertList.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\SearchesPref.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\DataVisForms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\visualizer_forms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\HomePage.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\reportforms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\reportvendor.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\SystemWebService.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARTemplateDef.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ActorViewForms.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARSkins.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\CustomizableHomePage.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARSystemReporting.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARJobScheduler.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARSystemKeyStore.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\MFSMultiFormSearch.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARQueryWidget.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\RSSFeed.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARChat.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\CallHomeCustomerDetails.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\ARSystemServerGroupAdministration.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\AdminPref.def

      [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - M:\BMC Software\ARSystem\ARServer\installforms\en\UserPref.def

      ]},

        Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:341)

        com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:208)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)],

        Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Failure during execution of RIK command

        com.bmc.smbu.install.common.rule.engine.rik.RikCommand.execute(RikCommand.java:463)

        com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)

        com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)

        com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)

        com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)

        com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:341)

        com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:208)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)]

       

      Cheers

      Shaun