2 Replies Latest reply on Mar 9, 2018 6:23 AM by Igor Smrdelj

    What option to enable in Remedy to get notified when a user emails into an existing incident?

    Mikael Andersson
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      It Begins by support personell emailing the enduser, the enduser responds, it gets added to incident but no email notification is sent to the supportperson who is assigned this ticket.

       

      Does anybody have an idea of what option to enable in Remedy to get notified when a user emails into an existing incident?