I am attempting to close linked tasks through the close action on a service request. However, it always sets the status to closed on the linked task. I am wanting to use one of the other status fields (see screenshot). Is this possible? Also, Is it possible to get the SR resolution to copy into the task somehow?
I have tasks that get assigned to queues that do not have access to the original service request. So they need this information captured in the task in the event an SR is cancelled or needs resubmitted. They have no way of knowing if they should actually cancel the task work or wait until it is resubmitted.......
You cant change default value however they can choose different status. You can automate copying resolution using process builder.