1 Reply Latest reply on Mar 13, 2018 7:05 PM by kedar zavar

    Close Linked Tasks - Update task status to something other than closed

    Ryan Kreigh
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      I am attempting to close linked tasks through the close action on a service request. However, it always sets the status to closed on the linked task. I am wanting to use one of the other status fields (see screenshot). Is this possible? Also, Is it possible to get the SR resolution to copy into the task somehow?


      I have tasks that get assigned to queues that do not have access to the original service request. So they need this information captured in the task in the event an SR is cancelled or needs resubmitted. They have no way of knowing if they should actually cancel the task work or wait until it is resubmitted.......


      2018-03-08 10_50_54-Close_ SR00010025.png