I believe Smart Reporting is licensed as part of the ITSM license, and if you aren't licensed at that level I don't believe you have access to smart reporting....but you'll certainly want to check with your sales rep for accurate information.
so far bmc sales hasn't been responsive.
Ed Marino wrote:
If a customer is only using the Atrium CMDB what license (if any) is needed if they want to use Smart Reporting?
My understanding is that f they only have AR licenses they can't use Smart Reporting.
They need to have Service Desk or Optimization licenses (change and asset).
So how are they using the CMDB?
They use ADDM to discover and populate the cmdb. they do reporting and querying against the cmdb and they push data from the cmdb to another itsm tool.
They do have some Asset management user licenses.
They're not on the latest pricing model. They would be on the equivalent of blue pricing.