1 Reply Latest reply on Feb 14, 2018 5:39 AM by John Gallagher

    Adding an attachment input variable for imported Services using Service Broker

    Kuldeep Nayak
      Share This:

      Hi folks,

       

      I created an addition question (File attachment type) in an imported service ( Service was built in the native Remedy SRM platform) using Service Broker. It reflected in the MyIT page. However any file attached in the question do not pass to the backend fulfillment application (Work Order in my case). Is this how the product is designed or a limitaion?

       

      Note , when we import an SRD onto My/IT platform using Broker , we have an default attachment field at the top of the questions. Using this field we can pass the files. Appreciate for any assistance!!

      John Gallagher

      Thanks

      Kuldeep