1 2 Previous Next 15 Replies Latest reply on Feb 12, 2018 4:47 AM by Alexander Schmidt

    How to change the default priority for Self-Service tickets

    Alexander Schmidt

      Dear Community

       

      Do you know where I can configure the default priority for tickets created via MyIT or e-mails sent to the Remedy e-mail address?

      I know it can be changed, but I cannot remember where. Our consultant configured it during the implementation project but now he is gone...

       

      I know that the default values could be changed in DEV studio when a new incident is created in smartIT, but that is not the goal.

       

      Thanks and Regards,

      Alex

        1 2 Previous Next