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    How to change the default priority for Self-Service tickets

    Alexander Schmidt
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      Dear Community


      Do you know where I can configure the default priority for tickets created via MyIT or e-mails sent to the Remedy e-mail address?

      I know it can be changed, but I cannot remember where. Our consultant configured it during the implementation project but now he is gone...


      I know that the default values could be changed in DEV studio when a new incident is created in smartIT, but that is not the goal.


      Thanks and Regards,


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