8 Replies Latest reply on Feb 11, 2018 11:40 PM by Shreya Mauzo

    ITSM Change Template

    Shreya Mauzo

      Hi,

       

      ARS Version : 8.1.02

       

      We are trying to create Change Templates in 2 ways by relating task template to it.

      1. Manually creating Change Template on CHG:Template form and later relating a Task for the Change.

      2. Loading the Change and Task template using UDM OOB Data Management job.

       

      We had following observations:

      When manually creating Change Templates, we are able to see Phase field in Task tab(As attached in screenshot).

      Phase Visible For Task.png

       

      However we cannot see Phase field in Task tab when loaded through UDM.

      Phase Not Visible For Task.png

      Is anyone aware why the difference comes?

       

      Thanks

      Shreya