6 Replies Latest reply on Jan 30, 2018 11:23 AM by Shadab Ashraf

How does one exclude Smart IT from Idea search?

Michelle Lucero Jan 26, 2018 12:02 PM

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When searching through Ideas or other content, I would prefer not to concentrate on Smart IT. This goes for any other text I would like to exclude.

Is there a way to exclude a text string when searching through Remedy ITSM or AR System "places"?

1. Re: How does one exclude Smart IT from Idea search?

Peter Adams Jan 26, 2018 12:26 PM (in response to Michelle Lucero)

Most of the ideas for Smart IT are in the Remedy ITSM space. If you restrict your search to ideas in Remedy AR System you should not see many Smart IT idea, if any at all.

If you are looking at ideas in the Remedy ITSM space, I mostly search for a specific keyword like "Smart" - to identify Smart IT ideas. That works very well. According to the help text, the system should support keyword like NOT, but I don't quite get it to work

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2. Re: How does one exclude Smart IT from Idea search?

Michelle Lucero Jan 26, 2018 12:53 PM (in response to Peter Adams)

Unfortunately, this does not work. It is treating "NOT" as a literal value. When I add .... AND NOT "Smart IT", quotations are either ignored or generates an error. If I slow down the typing, there is still an attempt to display Smart IT in the results.

I attempted the minus sign, too. That was also unsuccessful.
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3. Re: How does one exclude Smart IT from Idea search?

Peter Adams Jan 27, 2018 11:05 AM (in response to Michelle Lucero)

Probably more a question about how the BMC Communities technology works in general.
Pulling in some of the experts:
Shadab Ashraf Puja Kumari Matt Laurenceau Vishnu Nair
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4. Re: How does one exclude Smart IT from Idea search?

Shadab Ashraf Jan 29, 2018 3:33 AM (in response to Michelle Lucero)

Hi Michelle, can you avoid using " " and try again. I tested on my end for a search resulting in all content that have the word 'attention' but exclude 'Smart IT'. I used the following search string: (attention) NOT Smart IT. Worked fine for me, see results here.

Here's more on Building Queries to Optimize Search Results (Advanced Level). Thanks!
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5. Re: How does one exclude Smart IT from Idea search?

Michelle Lucero Jan 29, 2018 10:54 AM (in response to Shadab Ashraf)

Thank you, Shadab Ashraf. That worked exactly as you indicated; even within the Ideas section of the Remedy ITSM space. That's exactly what I was trying to do.

I wanted to search within the Remedy ITSM space for ITSM items that did not include Smart IT.

I can search for ('Application Administration') NOT Smart IT to find items about Application Administration Console that do not include Smart IT. The single quotes do seem to work for phrases.

Thanks again.
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6. Re: How does one exclude Smart IT from Idea search?

Shadab Ashraf Jan 30, 2018 11:23 AM (in response to Michelle Lucero)

Wow! That's wonderful. I'm glad I could be of help. You can check out the learn page for several tips/workarounds on BMC Communities.
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