9 Replies Latest reply on Jan 3, 2018 4:38 AM by Carl Wilson

    Slowness while accessing remedy through internet  IP


      Hi All,


      Happy New Year!


      We are working on remedy 8.1 as server group environment. We have a separate server for internet users and that is only tomcat server facing the internet IP. Users who are working with the internet IP they are facing slowness when they are trying to accessing the forms and Data. Loginpage is responding quickly but internal working performance is so slow for them. On the other hand if users who are accessing remedy via Intranet link they are not facing slowness at all. It is working fine if users are working with intranet link. Our internet tomcat server is also pointing the same ARS and DB servers but still i am unable to identify what is the cause of slowness. Because intranet link is performing fine. I had checked with the utilization of servers like CPU and memory but all is fine. Could you please help me to solve this performance issue with the internet users.


      Thanks in Advance