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I am sure experts will share their opinion, I have not done it myself but if you search the community bunch of threads has useful discussion.
Also while you are on version 8.1, you can take advantage of Carte Server (Pentaho Spoon) to integration with external source.
Thanks Mohammad. I searched around too but I find this "wiki" a bit difficult to navigate. I did find this based on the links you provided.
"The BMC Atrium Core Web Services and the BMC Remedy AR System Web Services are not the same features and do not serve the same purpose."
That has me going in the right direction!