4 Replies Latest reply on Jan 8, 2018 7:44 AM by Saroj Sahu

    Remedy 9.1 to 9.1 SP4 upgrade issue

    Saurabh Maheshwari

      Hi Experts,

       

      We are trying to upgrade Remedy version 9.1 to 9.1 SP4. Initially upgrade utility works fine but during AR server post upgrade executor, installer is freezing at AR Server post upgrade executor screen and showing below errors in arerror.log file.

       

      Wed Jan 03 08:53:50.485 2018 Extension loaded: com.bmc.arsys.server 9.1.4.SNAPSHOT com.bmc.arsys.produse

      Wed Jan 03 08:53:50.492 2018 Extension loaded: com.bmc.arsys.assignmentEngine 9.1.0.SNAPSHOT BMC.ARS.ASSIGNMENTENGINE

      Wed Jan 03 08:53:50.496 2018 Extension loaded: com.bmc.cmdb 9.1.0.SNAPSHOT bmc.cmdb.cmdbEngine

      Wed Jan 03 08:53:54.596 2018 CMDB Server Started.

      Wed Jan 03 09:03:00 2018  SLMCS : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:05:01 2018  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

      Wed Jan 03 09:09:01 2018  SLMCS : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:11:02 2018  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

      Wed Jan 03 09:15:02 2018  SLMCS : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:17:03 2018  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

      Wed Jan 03 09:21:03 2018  SLMCS : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:23:00 2018  BRIE : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:23:04 2018  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

      Wed Jan 03 09:26:00 2018  BRIE : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:29:00 2018  BRIE : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

      Wed Jan 03 09:31:00 2018  BRIE : Timeout during data retrieval due to busy server -- retry the operation (Servername)  ARERR - 93

       

      Pease suggest how to fix this issue.

       

      Regards,

      Saurabh