1 Reply Latest reply on Dec 13, 2017 12:49 PM by Bill Robinson

    Public check box in Activity entries

    Thomas Benson
      • A user asked the following question:

       

      "TOOL question - * whenever you add an activity in any record, unless you click the PUBLIC box, it’s private...

      (here's the question):  WHAT DOES PRIVATE mean?  does it mean that only people in the customer’s and the fulfiller’s support groups can view it?

       

      *****************************************************************

       

      I think but am not certain, that this article answers the question:   Getting familiar with the Updates feed - BMC Remedy with Smart IT 1.5 - BMC Documentation

       

      The above article states that the system will display update feeds in the Activity notes for tickets which:

       

      • The Public checkbox is NOT selected (which means it is private)
      • The Public checkbox IS selected.

       

      So, the confusion I have is, if she is NOT following the ticket and the Public check box IS enabled, would she still get a feed if she was either the creator or assignee of the ticket?

       

      Again, the real question is:  What does Private mean (i.e., what does it mean when an Activity entry does not have the Public check box enabled?