5 Replies Latest reply on Jun 1, 2018 8:18 AM by Alvaro Paronuzzi

    BSR creates infrastructure incident instead of impacted and causal incident

    Alvaro Paronuzzi
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      Hello everyone,


      I am using BSR 3.5 and the solution just started creating Infrastructure Incidents (level 2) instead of Impacted Incident + Causal Incident (level 3).

      I don't exactly what's changed in this environment, but the intelligent incident policy seems to be configured just like when it was working fine.

      Thank you in advance for any help you can provide.